Customer information
Returns and Cancellations
Last updated: May 7, 2026
Before delivery
If you need to change or cancel an order, contact us as soon as possible before dispatch. We will confirm whether the request can still be handled.
After delivery
For hygiene and safety reasons, opened personal care or supplement products may not be eligible for return unless required by local law or there is a confirmed delivery issue.
Damaged or incorrect items
If an item arrives damaged or incorrect, contact customer support with your order details and clear photos so the case can be reviewed.